Shipping Policy
Thank you for shopping with Nexodent. Please read our shipping policy carefully before placing your order.
Shipping Destinations
We currently ship within Australia only. International shipping is not available at this time.
Shipping Options & Rates
All orders are shipped from our Australian warehouse. The following shipping options are available at checkout:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free on orders $150.00 and over / $15.00 on orders under $150.00 |
| Express Shipping | 1–4 business days | $20.00 (flat rate) |
Order Processing
Orders are processed on business days (Monday to Friday, excluding Australian public holidays). Orders placed before 12:00 PM AEST are typically dispatched the same day. Orders placed after this time will be dispatched the following business day.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery in real time.
Delivery Timeframes
Delivery timeframes are estimates only and commence from the date of dispatch. Nexodent is not responsible for delays caused by the carrier, weather events, or circumstances outside our control. During peak periods, additional delays may occur.
Incorrect Address
Please ensure your delivery address is correct at the time of checkout. Nexodent is not liable for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at info@nexodent.com.au before your order is dispatched.
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@nexodent.com.au within 48 hours of the expected delivery date. Include your order number and, where applicable, photos of the damaged item and packaging.
Contact Us
Have a question about your order or shipment? We’re here to help — reach out through any of the following:
📧 Email
info@nexodent.com.au
We aim to respond within 1–2 business days.
💬 Live Chat (Fastest Response)
For the quickest support, use the live chat on our store. Our chat is powered by an AI assistant that can answer common questions instantly — and if you need further help, a real member of our team will step in to assist you directly.
Available via the chat icon at the bottom of any page on our website.