Refund Policy

At Nexodent, we are committed to ensuring your complete satisfaction with every purchase. Please read our refund policy carefully before placing your order.

Returns

We accept returns on eligible items within 30 days of delivery, provided the following conditions are met:

  • The item is unused and in its original condition
  • The item is in its original, undamaged packaging
  • The item is not a restricted or non-returnable product (see below)

To initiate a return, please contact us at info@nexodent.com.au with your order number and reason for return. Do not send items back without prior authorisation.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used instruments
  • Items that have been sterilised or autoclaved
  • Custom or special-order products
  • Items marked as final sale

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping charges are non-refundable unless the return is due to our error (e.g. wrong or defective item sent).

Exchanges

If you received a defective or incorrect item, we will arrange an exchange or replacement at no additional cost. Please contact us within 48 hours of delivery with your order number and photos of the item.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us immediately at info@nexodent.com.au within 48 hours of receiving your order. Include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging

We will assess the situation and arrange a replacement, exchange, or refund as appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a Nexodent error or a faulty product. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Contact Us

For any refund or return enquiries, please reach out to our team:

📧 Email
info@nexodent.com.au
We aim to respond within 1–2 business days.

💬 Live Chat (Fastest Response)
Use the live chat on our store for instant support. Our AI assistant is available around the clock, with a real team member available to step in when needed.
Look for the chat icon at the bottom of any page on our website.