Nexodent instruments are covered by a manufacturer's warranty against manufacturing defects in materials and workmanship. Warranty terms vary by instrument category — check the individual product page for the exact term, or refer to the summary below.
Example: the Warwick James Elevator lists a 2-year warranty on its product page — confirm the exact term per category in the table below.
Warranty Terms
| Category | Warranty period |
|---|---|
| [FILL IN: e.g. Elevators, forceps] | [FILL IN: e.g. 2 years] |
| [FILL IN: e.g. Curettes, scalers] | [FILL IN: e.g. 3 years] |
| [FILL IN: any other category] | [FILL IN] |
What's Covered
- Manufacturing defects in materials or workmanship
- Premature corrosion or pitting under normal, correct use and sterilization
- [FILL IN: any other specific coverage you offer]
What's Not Covered
- Normal wear from regular clinical use (dulling of cutting edges, handle wear)
- Damage from misuse, drops, or use outside the instrument's intended purpose
- Damage caused by incorrect sterilization or cleaning agents — see our sterilization & care guide for correct procedure
- [FILL IN: any other exclusions specific to your policy]
How to Make a Claim
- Contact us at [FILL IN: warranty/support email] with your order number and a description of the fault
- Include clear photos of the affected instrument
- We'll confirm whether the fault is covered under warranty within [FILL IN: response time, e.g. 2 business days]
- Approved claims are resolved by [FILL IN: repair, replacement, or credit — whichever applies]
Questions
If you're unsure whether a fault is covered, contact us before returning any instrument — we can usually confirm from photos and your order details. [FILL IN: link to contact page]